Shipping Policy
Last Updated:Thank you for shopping at Prompt Theme. Below are the terms and conditions that constitute our shipping policy.
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Please note that delivery delays may occasionally occur.
Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. Tracking information will become active within 24 hours.
Customs, Duties, and Taxes
Prompt Theme is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Damaged Items
Prompt Theme is not liable for any products lost or damaged during shipping. If you receive your order damaged, please contact the shipment carrier or our support team to file a claim.
Frequently Asked Questions
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. You can also use Shop Pay for quick checkout and split your payment into easy installments.
Orders are usually processed within 1–2 business days. Standard shipping takes 3–7 days depending on your location, and you’ll receive a tracking link as soon as your order is on the way.
Yes, absolutely. If your item isn’t what you expected, you can return it within 30 days of delivery in its original packaging. Just contact our support team, and we’ll guide you through the quick return process.
Yes, all of our electronics include a 1-year limited warranty covering manufacturing defects. If you ever experience an issue, just reach out — we’ll help sort it out quickly.
Most of our products are designed to work seamlessly with both iOS and Android devices. You can check each product page for specific compatibility details before making your purchase.
